Contact Us
Need a hand? Our support team are on hand to help with questions, account-related issues, technical concerns or general feedback. We provide guidance on deposits, withdrawals, verification and responsible gambling tools, and can assist with bonus queries. Contact the team for quick, practical help - whether it’s a payment query, account change or a report about a game, we’re here to help you play safely and fairly.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; email replies usually within an hour) |
| General enquiries | [email protected] (for non-urgent queries; response within 48 hours) |
| Affiliate enquiries | [email protected] (partner team; Mon-Fri response) |
| Payments | [email protected] (withdrawal queries; KYC and payouts team) |
| Phone | +44 20 7946 3852 (client line; Mon-Fri 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00 (live chat 24/7) |
Support via Email
Email is our preferred contact method for detailed requests, account issues or when you need to send documents. Please email [email protected] with a clear subject line and include your full name and up-to-date contact details to avoid delays. We aim to respond promptly, and supplying all relevant information up front helps us resolve matters faster.
Submit Your Inquiry
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day, and simple questions are often resolved on first contact. Complex cases - such as account verification, payment checks or regulatory reviews - can take longer depending on their nature, and we will keep you updated throughout the process.
Feedback
We’d love to hear from you. If you have feedback, suggestions or ideas to improve Zombillion, please share them with us. We review every message carefully and use feedback to refine our site, promotions and user experience. Your input helps shape future features and fixes, so don’t hesitate to tell us what works and what could be better.